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A review of feedback in Aberdeen City Council

Scotland. Aberdeen Housing Service Review Group2018
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Main title:
A review of feedback in Aberdeen City Council / by Aberdeen Housing Service Review Group.
Author:
McKenzie, Jacqui, chief officer - Customer Experience, forewordMcMenemy, Paul, chairperson, Aberdeen Housing Service Review Group, forewordScotland. Aberdeen Housing Service Review Group, authorScotland. Aberdeen City Council, issuing body
Imprint:
Aberdeen : Aberdeen City Council, 2018
Collation:
23 pages : illustrations (colour), 2018.
Contents:
Forewords -- Executive summary -- Introduction -- Principles -- The Customer Feedback Team -- Learning from feedback -- The review -- Complaints on Aberdeen City Council website -- Complaints leaflet-- Appendix 1: customer survey results -- Appendix 2: Aberdeen City Council response times -- Appendix 3: complaints leaflet -- Do you want to join us? -- Action plan.
Local class:
363.585
Language:
English
Subject:
Housing Repairs Service (Aberdeen Scotland)Public housing -- Scotland -- Aberdeen
BRN:
2662337
Bookmark link:
https://aberdeencity.spydus.co.uk/cgi-bin/spydus.exe/ENQ/WPAC/BIBENQ?SETLVL=&BRN=2662337

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