Working the phones : control and resistance in call centres
Woodcock, Jamie2017
Books, Manuscripts
Call centres have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call centre has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. In this book, Jamie Woodcock draws on time spent employed in a non-unionised call centre to take the public beyond anecdotal impressions to a true picture of what work is like there. Focusing in particular on methods of control and resistance within the highly regulated environment, Woodcock shows how call centres have become sadly emblematic of the post-industrial service economy.
Main title:
Working the phones : control and resistance in call centres / Jamie Woodcock.
Author:
Woodcock, Jamie, author
Imprint:
London : PlutoPress, 2017.
Collation:
200 pages ; 22 cm.
Series title:
Notes:
Includes bibliographical references and index.
Audience:
Specialized.
ISBN:
9780745399065 (pbk)
Dewey class:
338.142
LC class:
HE8789
Local class:
338.142
Language:
English
BRN:
1766075
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